Channel AI resources for companions, images, and guides

Join the Channel Discord at https://discord.com/invite/wMQReCbkvV and use the bug-reports channel under Support, or email support@channel.surf. For account-specific issues, subscription questions, or anything unresolved, ask Channel staff in Discord or email support.

Channel is focused on the web app at https://channelai.ai. If you already have the mobile app installed, you can keep using it, but do not delete the app. New app store downloads and reinstalls may not be available while store access is being resolved. Channel is not publishing an APK.

If your Channel account was created with Apple login and you cannot access it on the web, email support@channel.surf with your Channel user ID, username, or an order ID from a past Apple invoice. Support can help identify the account and explain the safest way to connect it to a web login.

Subscriptions purchased through Apple or Google usually need to be managed from the same app store account where the purchase started. If the website says your subscription was purchased on another platform, use the App Store or Google Play subscription settings first. If you are eligible to move a mobile subscription to web billing, use the migration prompt in Channel or contact support for help.

Open an image generator, choose a suggested prompt or describe your image in plain English or your native language, then keep chatting with the bot to adjust the result. After an image is generated, open it and use Create More for options such as reroll, variant, or upscale when available.

Channel currently does not support image-to-image creation or AI editing based on images you upload. You can still iterate by chatting with the generator and describing the changes you want.

Reroll uses the same prompt with a different seed, so the result can change more. Variant keeps the same prompt and seed but changes the sub-seed, so the difference is usually more subtle.

Generate an image first, then open the image and use the video button. The video model uses that image as the starting frame. Videos are five seconds by default, and upscale, extend, or HD options may cost additional energy.

Images and videos cost energy. Free users get 5 energy that replenishes every 2 hours, subscribers get more energy based on their tier, and one-time energy packs are available from the energy indicator. Free users can use energy directly with image generator bots, while viewing companion-generated images requires a subscription.

Log in at https://channelai.ai and use Manage subscription from the top-right menu. Current plan details and prices can change, so check the app for the latest tier information. For refund or account questions, email support@channel.surf.

Use the same Channel account wherever possible. Account-owned companions and content should stay tied to your account, but some older mobile-only chat history or locally stored conversations may not appear on web yet. If you are worried about losing access, contact support before logging out, deleting the app, or creating a new account.

On iOS, open https://channelai.ai in Safari, tap Share, then tap Add to Home Screen. On Android, open the site in Chrome, tap the menu, then tap Add to home screen.

Delete a chat by swiping left or using Chat info, then Delete conversation. To reset a chat, iOS users can tap the top-right chat icon to start a new thread, while Android users can type /reset. To unhide a chat, use the plus button, search for the assistant, and start a new chat. On the mobile app, logging out or uninstalling can remove chat history because cloud sync is not available yet.

If an image or video generation fails, Channel usually refunds the energy automatically. Try again after a short wait, and report repeated failures in Discord or by email with the generator name, approximate time, and a short description of what happened so support can investigate.

Some mobile features are still moving to the web app and may not appear in every flow yet. Use the visible chat, gallery, and image controls when they are available. If you cannot find upload, delete, face swap, prompt-editing, or other generation controls on web, contact support or ask in Discord so the team can confirm whether the feature is available, rolling out, or still mobile-only.

Sensitive content is shown only after you explicitly opt in from settings at https://channelai.ai/settings. You do not have to pay just to view sensitive content, but companion-generated images require a subscription to view.

Most users can prompt conversationally and keep adding tweaks, because Channel uses an LLM layer to improve image prompts. If you want exact prompt control, add p: before your prompt to bypass the optimizer and send the prompt as written.

Companions use recent messages plus a summary of earlier conversation history. Ultra Long Memory, available to Max and above subscribers, increases how much recent conversation context a companion can remember.